By using or registering on the website, you, as a customer, expressly acknowledge, accept and accept the provisions contained in these General Terms and Conditions as binding on you. These General Terms and Conditions (hereinafter: "Terms and Conditions") are contained by Denevér-Comp Kerskedelmi és Szolgáltató Limited Liability Company (headquarters: 1073 Budapest, Erzsébet körút 23.; Cg. 01-09-918023; tax number: 14749265-2-42) as the general conditions of the contractual relationship to be established between the service provider (hereinafter: "Service Provider") and the customer (hereinafter: "Customer") regarding orders related to servicing services and product sales provided via the Service Provider's electronic interface, website, to determine the general content of the contracts as follows, which the Service Provider recognizes as binding for itself as follows:


Service provider:the Denevér-Comp Trading and Service Limited Liability Company;

Customer:all persons who, with the Service Provider, using the website to provide servicing services or to purchase a laptop, contact or only use the website, invite the Service Provider to make an offer, make an offer to the Service Provider or accept its offer, establish a contractual relationship with the Service Provider;

I'm afraid: in the absence of a different agreement/stipulation, the Service Provider and the Customer together;

Order: Offer submitted by the customer on the online interface designed for this purpose available on the Service Provider's website for the purpose of purchasing the Product;.

Offer: a legal declaration aimed at the conclusion of the Contract and addressed to the other party, which contains contractual content elements considered essential by the tenderer or a reference to what deviations from the previous offer the tenderer considers essential;

Contract:Addressed by the Service Provider and the Customer to the other party - the Service Provider for the provision of servicing services or the purchase of a laptop by using the website - consistent legal declarations that are created by the recipient's acceptance of the offer in the manner specified by these GTC, on the basis of which the Service Provider uses the used product ordered by the Customer (hereinafter: "Product"), while the Customer is obliged to pay the purchase price of the Product ordered by him and delivered to him.

Homepage: By service provider website operated under a domain address.

2. Conditions of website use

In relation to the service provided by the Service Provider and the sales carried out by the Service Provider, the Customer declares that he has understood and accepts the following:

  • By placing an order on the Website, or by using the Website's interface designed and made available for sending electronic messages, the Customer expressly declares that he has read and accepts the terms of these General Terms and Conditions and the published Data Management Information, and consents to data management.
  • With each Order, the Customer confirms the acceptance of these Terms and Conditions and the Data Management Information by marking "x" in the box designed for this purpose. Otherwise, the Customer is not entitled to place an Order.
  • The customer is obliged to provide his own real data during the order. If, during the Order, the Customer provides untrue, false or third-party data, no contract will be formed between the Parties, and the established legal relationship will be considered null and void. The service provider excludes all liability for damages resulting from the provision of untrue, false or third-party data.
  • The Service Provider does not assume any responsibility for delivery delays or other problems or errors resulting from incorrect and/or inaccurate data provided by the Customer.
  • The Service Provider reserves the right to delete from its database, without special notice, those Customers who misuse the name or email address of any other person, or provide untrue Data.
  • The Service Provider reserves the right to refuse the Order to any User without reason; the Service Provider assumes no responsibility for damages resulting from the refusal of the Order.



The prices indicated next to the products advertised on the Website are in HUF and include the general sales tax according to the current legislation, but do not include the cost of delivery if the Customer requires delivery.

We issue an invoice for each device, which is also the guarantee. In the absence of this, the guarantee cannot be enforced. The VAT content of the invoice is 0%, as the devices are purchased from private individuals, so the difference is taxed.

In connection with the products advertised on the Website, the Service Provider indicates the name of the product and a description of the most important features, but the Service Provider draws attention to the fact that the description is not complete, and in order to learn the exact details before purchasing, the Customer should consult the Service Provider in advance. If this is not done on the part of the Customer, the Customer declares with the order that, based on the indicated data and information, he considers the product to be suitable for his intentions and goals and that he does not make any demands or demands against the Service Provider due to the missing information, if the product does not meet half of his expectations after the fact . If, in addition to a product, the Service Provider also publishes a picture of the product, the Customer acknowledges that the product may differ from what is shown in the displayed images, and that they serve only as an illustration. The service provider is not responsible for the difference between the image published on the website and the actual appearance of the product.

If the price published by the Service Provider as the purchase price of a product on the Website is obviously incorrect, i.e. differs significantly from the well-known, generally accepted or estimated market price of the product, the Service Provider shall immediately inform the Customer of the correct purchase price after placing the order, after which the Customer is entitled to decide whether the correct whether you wish to purchase the product at purchase price. If, despite the Service Provider's utmost care, the order is confirmed with the wrong purchase price, the Parties will consider the resulting contract to be null and void based on a striking disproportionality of value, in view of which none of the Parties shall have any obligations or rights arising from the contract. With reference to this, the service provider is entitled to refuse to hand over the product.

A customer can purchase a product via the Website as follows:

  1. Adds the product(s) you wish to purchase to the cart - in the window that appears after clicking the "Add to cart" icon, the Customer confirms placing the selected product in the cart;
  2. The selected product appears in the basket; if you wish to purchase additional products, you can continue browsing the Website by clicking on the "Continue Shopping" option; You can delete any product in the cart by clicking the "X" icon.
  3. If you no longer wish to add more products to the cart, you can order the product by entering your e-mail address and clicking on the "Order" icon, with the Customer being obliged to accept the terms and conditions published by the Service Provider by ticking the box; Otherwise, the Customer is not entitled to the order and the system refuses to finalize the order;
  4. after that, the delivery method is selected and the payment information is entered.
  5. After entering the data, the Customer sends his order to the Service Provider with the finalization.
  6. The customer will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the Customer within 48 hours of sending the Customer's order at the latest, the Customer will be released from the binding offer. The order and its confirmation shall be deemed to have been received by the Service Provider or the Customer when it becomes available to him. The Service Provider excludes any responsibility resulting from the failure or delay of the confirmation, if the confirmation is not received on time because the User has entered an inappropriate or incorrect e-mail address, or because the storage space belonging to the account is full, he is unable to receive messages.
  7. The Customer acknowledges that the contract between the Parties is established when the Service Provider notifies the Customer of the details of the order and the expected date of completion in the confirmation e-mail. Starting from this date, the Parties are obliged to fulfill the provisions of the contract, taking into account the provisions of these General Terms and Conditions.
  8. The Service Provider reserves the right to unilaterally repair or correct any errors in the products or prices during the Ordering process. If the error adversely affects the Customer's rights or the product does not meet the specifications indicated in the description as a result, the Customer has the right to withdraw from the contract within 48 hours of the service provider's notification of this, with the right to request the purchase price that may have already been paid, which the Service Provider is obliged to fulfill within 15 days .

The customer acknowledges that orders can be sent to the Service Provider via the Website at any time, but they will only be processed during business hours. If the order is submitted after the end of the opening hours, it will be processed on the following working day.


The service provider fulfills the order as soon as possible after the conclusion of the contract, but no later than 15 days. The Service Provider informs the Customer in advance of the expected date of delivery electronically.

The fulfillment of the order by the Service Provider is conditional on the Customer paying the consideration for the order to the Service Provider on or before the date of receipt of the product(s). If the Customer does not pay the consideration no later than at the time of taking over the product(s), the Service Provider is entitled to refuse performance until the consideration is paid.

The Customer acknowledges that if the Service Provider attempts to hand over the product(s) multiple times due to late payment of the consideration, the Service Provider is entitled to claim all costs incurred, especially the delivery fee, which must be paid by the Customer when the product(s) are delivered. .


Within 14 days of receiving the ordered product, the consumer may withdraw from the contract without reason in accordance with Directive 2011/83/EU of the European Parliament and of the Council, as well as 45/2014 on the detailed rules of contracts between the consumer and the company. (II.26.) Pursuant to Government Decree. If the Customer exercises the right of withdrawal provided by law, he is obliged to return the ordered product to the Service Provider.

The Customer acknowledges that the 14-day period available for exercising the right of withdrawal starts from the day on which the Customer or the third party designated by him receives the product - in the case of ordering several products, the last product - from the Service Provider or the freight service. The Service Provider informs the Customer that he has the right to cancel without reason for the period from the conclusion of the contract to the receipt of the product. The Customer acknowledges that in the case of exercising the right of withdrawal as described above, the Customer must bear the cost of returning the product.

In case of cancellation without reason, the purchase price will be refunded within 30 days, starting from the receipt of the device, to the account number provided by the Customer. In the event that the device breaks down and the customer does not take advantage of the warranty repair, as well as does not claim a replacement device, but wants to receive the purchase price back, in this case the purchase price will be refunded within 14 working days from the receipt of the device.

The Customer is not entitled to the right of withdrawal specified in the previous points in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.

The thirty-day money-back guarantee is only valid for online purchases. In the case of personal collection, we undertake the obligations prescribed by Consumer Protection.

In the case of products purchased with OTP credit, we can only provide the 14-day buyback guarantee required by law. It is only possible to exchange a device purchased in the webshop at the purchased price (during the thirty-day buyback guarantee period) outside of the promotional period. During the promotional period, we always consider the non-promotional price (it is indicated above the promotional price), and we can provide it for the device you want to replace at that price.

Additional services purchased for the devices (pre-installed starter package, extended warranty, buy-back guarantee) are not covered by the thirty-day buy-back guarantee. In the event that an additional service is invoiced for a product after purchase, in case of cancellation, only the device will be paid.

The customer has his right of withdrawal according to the above, according to the present General Terms and Conditions no. 1. can be exercised by using the sample declaration in its annex or by means of a clear declaration to that effect. The customer is entitled to send the declaration by e-mail to the published e-mail address of the Service Provider or by registered mail to the registered office of the Service Provider.

The right of withdrawal shall be deemed to have been asserted within the deadline if the Customer sends his statement to the Service Provider before the expiry of the deadline provided for withdrawal. The customer bears the burden of proving that he has exercised his right of withdrawal in accordance with the legal provisions and the above information.

If the Customer withdraws from the contract, the Service Provider shall immediately, but no later than fourteen days after learning of the cancellation, refund the entire amount paid by the Customer as consideration, including the costs incurred in connection with the performance.

In case of withdrawal or termination according to the above, the Service Provider will refund the amount due to the Customer in the same way as the payment method used by the Customer. Based on the express consent of the Customer, the Service Provider may use another payment method for the refund, but the Customer may not be charged any additional fees as a result.

In the case of a contract for the sale of a product, the Service Provider is entitled to withhold the amount to be reimbursed until the Customer has returned the product or has proven beyond doubt that he has returned it; of the two, the earlier date must be taken into account.

In the case of exercising the right of withdrawal, the Customer is obliged to return the product immediately, but no later than within fourteen days from the notification of cancellation, or to hand it over to the Service Provider or a person authorized by the Service Provider to receive the product. sent before. You can return the ordered product to the Ordering Service Provider by post or using a courier service.

It is only possible to refund the full purchase price if the aesthetic condition of the device is the same as at the time of sale.

If there are signs of external damage on the device, and this was not reported when the device was received, the seller may refuse to buy back,

or the device can be bought back with a reduction in value.

The customer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

The Service Provider expressly informs the Customer that the right of withdrawal defined in the referenced legislation and indicated in the previous points is only available to the Customer who is a consumer according to the Civil Code. The right of withdrawal provided for in the legislation does not apply to the enterprise, i.e. a person who acts in the scope of his profession, independent occupation or business activity.


The Service Provider provides a 12-month warranty for all used products it sells, which does not cover the software installed on the products. In addition, the service provider provides a 1-month warranty for laptop batteries.

The service provider performs incorrectly if the product/service does not meet the quality requirements established in the contract or legislation at the time of performance. The Service Provider does not perform incorrectly if the Customer was aware of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract. In a contract between a consumer and a business, the stipulation that deviates from the provisions of the Civil Code on accessory warranties and guarantees to the detriment of the consumer is void.

In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code:

  • may request repair or replacement, unless fulfilling the chosen accessory warranty right is impossible, or if it would result in disproportionate additional costs for the Service Provider - compared to fulfilling another accessory warranty claim - taking into account the value represented by the service in a faultless condition, the gravity of the breach of contract and the right to the right to fulfill the accessory warranty right caused damage to interests; obsession
  • may demand a proportional delivery of compensation, may correct the defect at the obligee's expense himself or have it corrected by someone else, or withdraw from the contract if the obligee has not undertaken the repair or replacement, is unable to fulfill this obligation under the conditions listed below, or if the obligee is unable to make the correction or your interest in exchange has ceased.

The repair or replacement - taking into account the properties of the thing and the purpose expected by the rightholder - must be carried out within an appropriate time limit, while protecting the interests of the rightholder.

The customer can switch from the chosen accessory warranty right to another. He is obliged to pay the costs caused by the transfer to the Service Provider, unless the Service Provider gave a reason for the transfer, or the transfer was otherwise justified.

After discovering the error, the customer must notify the Service Provider of the error without delay, but within 2 months at the latest.

The parties agree that the Customer's accessory warranty claim expires within 1 year from the date of completion, taking into account that the subject of the contract is a used product. Beyond this period, the Customer is not entitled to assert a warranty claim for accessories.


The customer is obliged to prove that the contract was concluded with the Service Provider. The service provider considers the conclusion of the contract to be proven beyond doubt upon presentation of an invoice or receipt.

The Service Provider takes a record of the warranty or guarantee claim notified by the Customer, a copy of which is made available to the Customer.

The service provider will immediately examine the warranty/warranty claim. If he is unable to make a statement on the feasibility of this at the same time as the notification, he must notify the Customer of his position - in the event of rejection of the request, the reason for the rejection and the possibility of turning to the conciliation body - within five working days in a verifiable manner.

The service provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.

8. Service services

1. The service provider assumes no responsibility for the data on the device. The repair may even result in data loss, so before handing in the device

data backup is absolutely necessary, even if the consumer requests data backup. The service does not assume responsibility for the resulting damages.

2. If the customer does not take over the device within 90 days after delivery and does not coordinate with the service in advance, the service can use the device for its own purposes by asserting the service's right of lien, in order to reimburse its existing costs. If the device is not picked up within 24 hours after the repair and it was not agreed in advance, we will charge a storage fee of HUF 1,000 per day.


If the Customer has a complaint about the contract or its performance, he can make his complaint in person at the store, at the following e-mail address, or by mail:

mailing address:1073 Budapest, Erzsébet krt. 23.

The service provider examines the verbal complaint immediately and remedies it as necessary.

The Service Provider shall record the written complaint, as well as the verbal complaint, if it is not possible to investigate it immediately or if the Customer does not agree with its handling, and provide a copy to the Customer. The minutes contain the Service Provider's preliminary position.

The Service Provider will respond to the written complaint in writing within 30 days. The Service Provider is obliged to justify the rejection of the complaint.

The Service Provider will keep the record of the complaint and a copy of the response provided by the Service Provider for five years and hand it over to the inspection authorities upon request.

If the customer's complaint is rejected, the customer can contact the consumer protection authority or the conciliation board and initiate a procedure.

Contact details of district offices authorized to act in consumer protection official cases:

In case of initiation of a conciliation body procedure:

Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. Telephone number: (1) 488-2131 Fax number: (1) 488-2186 E-mail address:;

If the Customer does not use the above procedures or if they do not lead to results, the Customer has the right to enforce his claim in court.

Effective: 08.10.2020 - until cancellation

Contact us

If you have any question related to our products and services write to us.

+36 1 600 5011
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